FAQs
 How do I log in to the Janssen Pharmex SFE website?
What if I did not SUBMIT my updates?
Where do I place the company/hospital/institutional affiliation of a customer MD?
Do I have to encode official company holidays?
In case of a personal leave/holidays, do I have to encode missed calls individually?
What is a MAKEUP Day?
Can I update my actual/missed calls before I update my Field/Non Field days?
How will the DM know if sales reps made good Masterlist, Field/Non Field Days and Actual/Missed Calls updates?
What happens if DMs do not approve/disapprove Masterlist Updates on or before the 12th day of the Sales Cycle month?
I received the error message "The site you are trying to view is temporarily unavailable."
I cant go back to the previous screen I looked at or when I view it, unusual errors are appearing.
I am getting logged out after successfully logged in to the Internet site. Why is this happening?
I was trying to Login on one computer while my friend, who I was on the phone with, was attempting the same. He got in and I didn't. Why is that?
If I need assistance, who can I call?
1. How do I log in to the Janssen Pharmex SFE website?
-
• If you already received your USER NAME with PASSWORD
and would like to login to view your account data,
go to an Internet workstation,
then login to the domain http://pharmex.janssen.com.ph
and then login your USER NAME and PASSWORD.
-
Here are a few things to check:
Check to see that your [CAPS] key is turned off
and that you are typing in your information exactly as it was written in your account information with the correct spelling.
Everything is case-sensitive.
Make sure you are not altering the Domain name on the login form.
Verify the spelling of the url is http://pharmex.janssen.com.ph
-
If you forget your assigned USER NAME and PASSWORD,
Click on FORGOT YOUR PASSWORD? to receive your password via email.
Back to top
2. What if I did not SUBMIT my updates?
Any updates that are NOT SUBMITTED , will not be stored in Pharmex Web. This can happen in case or brownouts or when you are in a hurry to finish the task. Please make sure that all updates are submitted at all times.
Reports are always available for you to check if updates are properly submitted. Please use them.
Back to top
3. Where do I place the company/hospital/institutional affiliation of a customer MD?
This should be placed in the customer record COMPANY Field. This can be most helpful for Pharmex to easily search for various group of customer records.
Back to top
4. Do I have to encode official company holidays?
No, the Pharmex Web Administrator Mei Mendoza is responsible for updating Pharmex Web of the official company holidays.
Sales reps do not need to update any official company holiday.
Back to top
5. In case of a personal leave/holidays, do I have to encode missed calls individually?
The sales rep do not have to declare the missed calls individually, but the sales rep have to SUBMIT the missed calls as a group for the day.
Back to top
6. What is a MAKEUP Day?
A MAKEUP Day is when a sales rep makes calls to doctors during weekends and official company holidays.
A Makeup Day is considered by Pharmex as a Field Day.
Back to top
7. Can I update my actual/missed calls before I update my Field/Non Field days?
No. The proper order of updating will be :
a. Masterlist Updates the current deadline for Masterlist updates for the following month is the 12 th day of the current Sales Cycle month. b. Field/Non-Field Day Updates the current deadline for Field/Non-Field Day Updates of the current month is on or before the 5 th day of the following Sales Cycle month.
c. Actual/Missed Calls Updates the current deadline for Actual/Missed Calls Updates of the current month is on or before the 5 th day of the following Sales Cycle month.
If done after updating Field/Non Field Days, sales reps only have to confirm Missed Calls on various Non Field Days.
Back to top
8. How will the DM know if sales reps made good Masterlist, Field/Non Field Days and Actual/Missed Calls updates?
The DM can use various report tools, such as :
a. MD Masterlist - to check if the right mix of MDs are targetted by the sales reps.
b. Monthly Itinerary - to check if the right no. of calls are planned by the sales reps.
c. List of Sales Reps with no Field Days Updates - to remind sales reps if necessary.
d. List of Sales Reps with no Actual/Missed Calls Updates - to remind sales reps if necessary.
e. Sales Reps' Field/Non Field Days Report
f. Sales Reps' Actual/Missed Calls Report
Back to top
9. What happens if DMs do not approve/disapprove Masterlist Updates on or before the 12th day of the Sales Cycle month?
The DCRs for the following month will not include the updates made by the sales reps.
Back to top
10. I received the error message "The site you are trying to view is temporarily unavailable."
The webpage/site you requested is currently being updated/upgraded.
Usually, these are announced system maintenance window hours.
Try logging in at a later time.
Back to top
11. I cant go back to the previous screen I looked at or when I view it, unusual errors are appearing.
If this happens, don't worry. Once in a while, the network connection between you and the server can be very slow. Please be patient with the slow speed.
It happens especially when the communications lines used are either slow
or there are many internet users in your area.
Try clicking Refresh (F5) from the View Menu of the Internet Explorer/Netscape Navigator
or right-click on any part of the page and select Refresh.
If this doesn't work, try using a different Internet Workstation in another location.
If the problem persists, please notify Mei Mendoza about this error for more assistance.
Back to top
12. I am getting logged out after successfully logged in to the Internet site. Why is this happening?
Try logging in to www.yahoo.com or other popular web addresses.
If you are not able to log in,
then try another internet workstation
or another location because your current internet workstation
is experiencing internet connection problems.
Back to top
13. I was trying to Login on one computer while my friend, who I was on the phone with, was attempting the same. He got in and I didn't. Why is that?
Occasionally, some areas do experience difficulties connecting to the internet. Certain individuals may be able to access the Internet site and experience no problems, whereas others may be hindered even after several attempts to access the site.
Try another internet workstation or another location because your current internet workstation is experiencing internet connection problems.
Be sure you have it properly spelled, http://pharmex.janssen.com.ph.
Back to top
14. If I need assistance, who can I call?
Tel. No.: +63 (02) 824 7901 loc 8909
Email Address: janssen@jacph.jnj.com
Back to top
|
